Privacy & Cookies Policy

Last updated: October 2025

Pantanha – Nature Houses & Spa (“we”, “our”, “us”) values your privacy. This policy explains how we collect, use and protect your personal data when you visit our website or make a booking with us.

1. Data We Collect

We collect only the information necessary to manage your stay and communicate with you.
This may include:

  • Name, email address and phone number

  • Billing and payment details

  • Booking dates and preferences

  • Messages or enquiries you send us through forms or email

We also collect limited technical data (such as browser type or device) through cookies for website performance and analytics.

2. How We Use Your Data

Your personal data is used only to:

  • Process and manage reservations

  • Communicate about your stay or enquiries

  • Send updates or newsletters (only if you’ve opted in)

  • Improve our website and services

We will never sell or rent your personal information to third parties.

3. Data Storage and Security

All personal data is stored securely and accessed only by authorised staff or service providers (e.g. booking and payment systems).
We take appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access.

4. Sharing Data with Third Parties

We may share your data only when necessary to provide our services — for example, with:

  • Payment processors (for secure transactions)

  • Booking platforms or property management software

  • Legal or tax authorities, when required by law

These partners are GDPR-compliant and only process your data according to our instructions.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access, correct or delete your personal data

  • Withdraw consent at any time

  • Request data portability

  • Object to data processing

To exercise these rights, please contact us at info@pantanha.com.

6. Cookies

We use cookies to ensure our website works smoothly and to understand how visitors use it.
Cookies are small text files stored on your device.

We use:

  • Essential cookies – necessary for the website to function

  • Analytics cookies – to help us improve navigation and performance (e.g. Google Analytics or similar tools)

  • Marketing cookies – only if you consent, to personalise offers or newsletters

You can manage or disable cookies at any time through your browser settings or via the cookie banner on our website.

7. Retention Period

We keep personal data only for as long as necessary to fulfil the purposes described above or as required by law (e.g. accounting obligations).

8. Contact Us

If you have questions about this Privacy & Cookies Policy or how we handle your data, please contact us: hello@pantanha.com